Marvel and DC superheroes

We process orders on business days, Monday through Friday, Eastern Standard Time. This excludes the following official postal holidays: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Order delivery is divided into two phases:

Processing Time:

Orders will be shipped from Australia.

Most orders are produced and shipped within 7-10 business days.

Delivery Time:

🇺🇸 United States:

Economy: 15-20 business days

🇨🇦 Canada:

Economy: 12-20 business days.

🇬🇧 United Kingdom:

Economy: 10-15 business days.

🇦🇺 Australia and New Zealand:

Economy: 7-15 business days.

🇪🇺 European Countries:

Economy: 10-15 business days.

Other countries:

Economy Class: 15-20 business days.

Welcome to the AMPYNEX Store FAQ. We've compiled answers to some frequently asked questions to provide you with quick and helpful information. If you can't find the answer you need, please feel free to contact us at ampynex2019@gmail.com.

1. How do I place an order? To place an order, simply browse our website, add the items you want to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

2. How do I track my order? Once your order has shipped, you will receive an email with tracking information. This information allows you to track the status of your package and the estimated delivery date.

3. How long does it take to process an order? Our handmade products take approximately 7 days to process. This time allows our skilled artisans to ensure the quality and uniqueness of each item.

4. How long does shipping take? Shipping to the United States takes up to 20 days. Please consider this timeframe when placing your order.

5. Do you ship internationally? Yes, we do. However, additional duties and taxes may apply and are the sole responsibility of the customer.

6. What is your return policy? Our return policy allows returns for damaged or defective merchandise. Please review our return policy page for details on the return process and eligibility requirements.

7. How can I contact customer service? You can contact our customer service team at ampynex2019@gmail.com. We are always happy to answer any questions or concerns you may have.

8. Are your products customizable? While we offer a variety of unique designs, we do not currently offer custom options. Each product is meticulously crafted by our artisans to maintain the highest quality standards.

9. What payment methods do you accept? We accept a variety of payment methods, including credit/debit cards and other secure payment methods. You can review available payment methods during the checkout process.

10. How can I get information about promotions and new arrivals? To stay informed about promotions and new arrivals, you can subscribe to our newsletter. Simply enter your email address in the field provided on our website.

We hope these FAQs provide you with the information you need. If you have any further questions, please feel free to contact us. Thank you for choosing AMPYNEX!

Please use this text to answer the customer's question in as much detail as possible.

Return Policy

Thank you for choosing the AMPYNEX store. Our goal is to provide you with artistic epoxy resin products that exceed your expectations. If you need to return a product, please review our return policy below.

1. Return Eligibility: We accept returns in the following circumstances:

The product arrived damaged or defective.

The wrong item was shipped.

The product does not meet the described specifications.

2. Return Process: To return an item, please contact us at ampynex2019@gmail.com within 7 days of receiving your order. Please provide details of the issue, including clear photos of any damaged or defective item. We will review your request and respond with instructions for next steps.

3. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions for shipping the item.

4. Return Packaging: Please ensure that the item is securely packaged to prevent damage during shipping. We recommend using the original packaging whenever possible.

5. Return Shipping: Return shipping is the customer's responsibility unless the return is due to an error on our part (e.g., the wrong item was sent, or the item was damaged/defective).

6. Refund or Exchange: Upon receipt of the returned item, we will inspect it for damage or defects. Depending on the circumstances, we will provide a refund or exchange. Refunds will be processed to the original form of payment.

7. Non-Returnable Items: Certain items, including personalized or custom products, are non-returnable. If an item falls under this category, we will clearly inform you during the purchase process.

8. Contact Us: If you have any questions or concerns about our return policy, please contact us at ampynex2019@gmail.com. We will be happy to assist you and ensure you have a positive experience in an AMPYNEX store.

Note: This return policy is subject to change, and any updates will be posted on our website.